Join the ISS team?

The Opportunity

ISS are looking for a Site Supervisor located at Te Kuiti Hospital. Directly supporting our Rural Operations Manager, this permanent full time role has a key focus is to drive visible improvements in standards of service to our client/s.

This position is responsible for the day-to-day co-ordination and supervision of the Tokoroa Hospital Cleaning/Attendant/Security teams in the most cost effective manner, and in accordance with the client requirements, and company policy. Ensuring the Company’s contractual obligations to its customers are met in accordance with client requirements, company policy and such operations directives that will be issued. This is attained by, Establishing and maintaining a competitive advantage through providing the highest levels of customer service, and achieving or exceeding profitability, contract retention, growth, quality and safety throughout. Meeting legislative requirements, especially in relation to HSE and industrial legislation.

Profile

We want to hear from you If you consider yourself to have excellent communication skills – oral and written; proven supervisory, management and organisational skills; enjoy working in a dynamic environment; are solutions focused with a good eye for detail.  Our successful applicant must be able to interact with a variety of people including staff, clients and the general public. You must be physically fit and have a high level of self-motivation as well as the ability to motivate a team to consistently deliver the highest standard of service, so what we are looking for is someone who can describe themselves as:

• Ensure staff training is current and actively engage with staff at tool box training and other training needs as required.
• Ensure all equipment maintenance is current, liaise with Rural Operations Manager regarding any equipment break downs and issues.
• Identifying and recording any problems relating to cleaning/security/orderly services and or safety then initiate, recommend or provide solutions through the Customer Service Manager
• Investigates complaints, compliments, incidents and reports findings to the Rural Operations Manager within the allocated time frames.
• Respects patient property, privacy and confidentiality at all times.
• Undertaking any other duties as directed from time to time by the Rural Operations Manager commensurate with your abilities and training.
• Participate in Quality improvement activities and provide a high level customer service to patients, staff and others.
• Report any risk identified (e.g.: OHS, Clinical, Financial, Technology, Public Image) to the Rural Operations Manager and participate in risk management activities.
• Communicate issues with charge nurses or duty managers
• Provides active, positive and impartial leadership for cleaning, security/orderly staff, actively works with direct reports to improve effectiveness/productivity and to ensure that branch objectives are met.
• Actively involved in appropriate training, succession planning and career development initiatives for team members, to ensure Unit Standards are met.
• Monitors ongoing progress of all cleaning, security/orderly staff within designated areas and acts promptly and appropriately to address performance, disciplinary or conflict issues with the Rural Operations Manager.
• Ensure ordering chemicals and items of other operational needs and maintaining stores of these in a secure environment.
• Arrange and co-ordinate relief staff including those required to cover approved leave and emergencies to ensure all sites are cleaned to specification.
• Ensure that all timesheets are accurately completed in Kronos, as per company procedures and approve staff leave
• Daily and weekly team reporting of H&S, staffing, training and customer requests/concerns.
• Provide regular updates on team performance.
• Represent the team on achievements and issues.
• Leads by example to reinforce and promote ISS commitment to safe work practice and a health working environment.
• Participate in monthly Health and Safety meetings held with H&S representatives.

 Our Benefits:

• Working for leading organization with a fantastic reputation.
• Full job training given, with regular feedback.
• Great team culture in a fantastic work environment.
• Room for growth and personal development

Minimum Criteria:

• Ability to communicate effectively with staff and to liaise with all levels of personnel
• Ability to demonstrate a strong customer focus and be responsive and caring towards customers and staff.
• Ability to work in a hospital environment
• Ability to work under pressure
• Reliable and Responsible
• Pride in personal and team performance
• Be proactive
• A can do attitude
• Self-motivated
• Can work under pressure
• A clean criminal record is a must
• Relative industry experience will be preferred.

About the organisation:

ISS IS A PLACE TO BE YOU

-We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

-Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment.

ISS IS A PLACE TO BECOME WHAT YOU WANT

-ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

-With over 485,000 employees throughout 46 countries ISS is a company of belonging.
”Connecting People and Places to Make the World Work Better”.

-ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from people from different cultural backgrounds, people living with a disability, people from different generations and people who identify as lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+).

-We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

http://www.nz.issworld.com/our-people/Careers